Support
Frequently Asked Questions
Answers to common questions about how Pelican Trustmere works, what it analyzes, and how to get started. If you don't find what you're looking for, reach out through our contact page.
What does Pelican Trustmere actually do?
Pelican Trustmere aggregates data across multiple crypto exchanges and runs it through an AI-driven analysis layer to surface patterns, risk signals, and portfolio insights. The goal is to give you structured information to support your own decision-making, not to make trades on your behalf.
Is Pelican Trustmere a trading bot or an automated trading service?
No. Pelican Trustmere does not execute trades or manage funds. It is an analysis and decision-support tool. You remain fully in control of any trading or investment decisions you make.
Which exchanges can I connect?
Pelican Trustmere is built to work with data from multiple major exchanges. Exact supported exchanges and integration steps are covered during onboarding, since availability can depend on your account setup and region.
Do I need to share my exchange login credentials?
Pelican Trustmere is designed around standard, permissioned data access methods rather than requiring your primary account password. Specific connection requirements are explained during setup so you can review exactly what access is being requested before proceeding.
Is the analysis provided financial advice?
No. All output from Pelican Trustmere is provided for informational purposes only. It does not constitute financial, investment, tax, or legal advice, and should not be treated as a recommendation to buy, sell, or hold any asset.
How is risk assessed within the platform?
The platform looks at portfolio composition, exposure concentration, and historical volatility patterns across connected accounts to produce risk-aware summaries. These summaries are meant to highlight areas worth your attention, not to predict future performance.
Can Pelican Trustmere guarantee profits or prevent losses?
No tool can guarantee financial outcomes. Cryptocurrency markets are volatile and unpredictable, and Pelican Trustmere cannot eliminate risk. It is intended to help you make more informed decisions, not to assure particular results.
How do I get started?
Use the "Start Your Analysis" button to begin. You'll be guided through connecting your data sources and setting up your first portfolio review. No long-term commitment is required to try the initial analysis.
Is my data kept private?
Data handling practices, including what is collected and how it is used, are outlined in our Privacy Policy. We recommend reviewing that page for full details before connecting any accounts.
Can I stop using Pelican Trustmere or disconnect my data at any time?
Yes. You can disconnect your data sources and stop using the service whenever you choose. For specific steps on removing access or closing an account, please contact us directly.
Who is Pelican Trustmere designed for?
Pelican Trustmere is built for individuals managing crypto holdings across more than one exchange who want a consolidated, structured view of their portfolio rather than piecing together data manually from multiple platforms.
What if I have a question that isn't answered here?
Visit our contact page to reach out with any additional questions. We're happy to clarify how the platform works before you connect any accounts.