Legal
Privacy Policy
This Privacy Policy explains how Pelican Trustmere ("we", "us", "our") collects, uses, discloses, and safeguards information when you visit our website or use our services. This is a general template and should be reviewed and adapted to reflect your actual data practices and applicable legal requirements before publication.
Last updated: [Insert Date]
By accessing or using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms described here, please do not use our website or services.
1. Information We Collect
We may collect the following categories of information when you interact with our website and services:
- Contact information — such as your name, email address, and phone number when you submit a form, request an analysis, or contact us directly.
- Account and usage data — such as login details, preferences, and information about how you interact with our dashboard and tools.
- Technical data — such as IP address, browser type, device identifiers, and operating system, collected automatically when you visit our website.
- Portfolio and exchange data — such as read-only account identifiers or data you choose to connect or submit for analysis purposes.
- Communications — records of correspondence if you contact us via email, contact forms, or other channels.
2. How We Use Your Information
We use the information we collect for purposes that may include:
- Providing, operating, and maintaining our website and services.
- Generating the data analysis, reports, or insights you request.
- Responding to inquiries, support requests, and feedback.
- Improving and personalizing our website, features, and user experience.
- Sending administrative information, updates, or marketing communications where permitted.
- Detecting, preventing, and addressing fraud, security, or technical issues.
- Complying with applicable legal obligations.
3. Legal Basis for Processing
Where applicable law requires a legal basis for processing personal data, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, our legitimate interests in operating and improving our services, and compliance with legal obligations.
4. How We Share Information
We do not sell your personal information. We may share information in the following circumstances:
- Service providers — third parties who perform functions on our behalf, such as hosting, analytics, or customer support, under appropriate confidentiality obligations.
- Legal requirements — where disclosure is required to comply with a legal obligation, protect our rights, or respond to lawful requests from public authorities.
- Business transfers — in connection with a merger, acquisition, or sale of assets, subject to confidentiality arrangements.
- With your consent — in any other circumstances where you have given explicit permission.
5. Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When information is no longer required, we take reasonable steps to securely delete or anonymize it.
6. Data Security
We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Cookies and Tracking Technologies
We may use cookies, web beacons, and similar technologies to operate our website, remember preferences, and analyze usage patterns. You can control cookie settings through your browser; disabling certain cookies may affect website functionality.
8. Your Rights and Choices
Depending on your jurisdiction, you may have rights regarding your personal information, which may include the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, subject to legal limitations.
- Object to or restrict certain processing activities.
- Request a portable copy of your information.
- Withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us using the details provided on our Contact page. We may need to verify your identity before responding to such requests.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
11. International Data Transfers
If you access our website or services from outside the country in which our servers or service providers are located, your information may be transferred, stored, and processed in a jurisdiction with different data protection laws than your own.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with an updated "Last updated" date. We encourage you to review this page periodically.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please get in touch via our Contact page.